Your jobs, your dates, one link.
When we book you for work between tenancies you get an email with two links: the job itself, and your live schedule of everything we've booked you for. Nothing to sign up to. The links are yours, so don't forward them.
The job page
One page per job. Confirm the dates or tell us you can't make them, send your price, see the access details from the day before, and report it finished with at least one photo. If anything changes we tell you on the page and by email.
Link in your booking emailYour live schedule
Everything we've booked you for, this week, next week and later, with a banner when a date has moved. One link that's always up to date, so you never need to ask what's on.
Same email, second linkFrom booking to invoice
This is the work between one tenant leaving and the next arriving. Day-to-day repairs still come through the usual maintenance works orders and nothing about those changes.
- 1
Confirm the dates
Open the job link and press confirm, or tell us you can't make it and we'll rebook. Dates are tight because the next tenant's move-in is fixed, so a quick answer matters.
- 2
Send your price
Put the price on the job page before you start. Under £300 is agreed straight away; over that one of the team approves it, usually the same day.
- 3
Keys and access
Access details appear on the job page from the day before. Keys are signed out to you from the office and back in when you return them, so please drop them back the same day where you can.
- 4
Report it finished
Photos of the finished work on the job page, then press finished. We sign it off, or send it back with a note if something's been missed.
- 5
Invoice
Reply to the booking email with your invoice once the job is signed off, exactly as you do for maintenance work. It's matched to the job and the agreed price, and paid on the next run.
The things contractors usually ask
I've lost my link.
Email maintenance@fairgroves.co.uk or ring the office and we'll send it again. Old links stop working when a new one is sent.
Can I give the link to someone on my team?
The link is tied to you and shows your jobs, so please don't forward it. If someone else is doing the work, tell us and we'll book them directly.
What if I can't make the date?
Press "can't make it" on the job page as soon as you know. We'd rather rebook than find out on the day.
Where do I send the invoice?
Reply to the booking email with it attached, after the job is signed off. Invoices sent before sign-off wait until it is.
Is this the maintenance portal?
No. Repairs reported by tenants still come to you as works orders in the usual way. This is only for turning a property round between tenancies.